TERMS AND CONDITIONS

Effective Date: 2026

Overview

This website is operated by Oolala Collection.  Throughout the site, the terms “we”, “us” and “our” refer to Oolala Collection. Oolala Collection offers this website, including all information, tools and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including any additional terms, conditions and policies referenced here and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you a

Any new features or tools added to the store are also subject to these Terms and Conditions. You can review the current version of these Terms and Conditions on this page at any time. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained the consent of a parent or legal guardian to use this site, in accordance with the Protection of Personal Information Act.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in using the Service, violate any laws applicable in your jurisdiction (including but not limited to copyright and intellectual property laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

General Conditions

We reserve the right to refuse service, subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), which prohibits unfair discrimination and unreasonable refusal of service.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve (a) transmission over various networks, and (b) changes to conform to the technical requirements of connecting networks or devices. Payment information is encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or access to the Service, without our express written permission.

Headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We take reasonable care to ensure the information on this site is accurate, but we do not warrant that all information is free of typographical errors, inaccuracies or omissions. Where such errors occur, we will correct them as soon as reasonably possible. Material on this site is provided for general information and should not be relied upon as the sole basis for a decision without consulting more current or complete sources where appropriate.

This site may contain historical information, provided for reference only. We reserve the right to modify the content of this site at any time, though we are not obliged to update all information.

Modifications to the Service and Prices

Prices for our products are displayed inclusive of VAT, and are subject to change without notice. Where a price change affects an order you have already placed and paid for, the price at the time your order was confirmed will apply.

We reserve the right at any time to modify, suspend or discontinue the Service, or any part of it, subject to our obligations to customers under the CPA.

Products and Services

All products and services are available exclusively online through this website. Products may have limited quantities and are subject to our Returns Policy, set out below.

Returns and Refunds

What is the OOLALA COLLECTION return policy?

You are welcome to return goods within 7 days of receiving your order.

Returns will only be accepted if the item is still in its original, unopened packaging.

If you are returning an item because it is unsuitable or you have changed your mind, we will refund you, less the courier fee, once the item has been returned to us and our team has confirmed it is in saleable condition.

If the return is due to a misrepresentation on our site, or the item is defective, incorrect, or not of the quality you are entitled to expect, we will refund you in full, including delivery costs, once the item has been returned to us.

Refunds are made in the original form of payment used for the order, and are generally processed within 3 working days of the return being confirmed.

This returns policy is in addition to, and does not limit, any rights you have under the Consumer Protection Act, including your right to return goods that are defective or not of the quality, nature or standard you are reasonably entitled to expect, within 6 months of purchase.

How do I log a return?

You can WhatsApp us on 062 893 3705 with a photo, or email our customer support team at info@oolalacollection.com with a photo. We will provide a cost for a courier to collect the item. Once you have paid this cost and we have received payment, we will process your return.

What if the item I received is not what I ordered?

Email our customer support team at info@oolalacollection.com with your order number, details, and a photo of the item you received. We will confirm the error and arrange for the correct item to be sent to you.

What if my product is broken or faulty?

Email our customer support team at info@oolalacollection.com with your order number, details, and a photo of the item you received. We will assist by repairing, replacing or refunding the product, depending on the situation, in line with your rights under the Consumer Protection Act.

Need help?

Contact us via WhatsApp on 062 893 3705 or email info@oolalacollection.com for questions related to returns and refunds.

We reserve the right, but are not obliged, to limit the sale of our products to any person, geographic region or jurisdiction, applied on a fair and non-discriminatory basis. We reserve the right to limit the quantities of any product we offer. Product descriptions and pricing are subject to change at any time. We reserve the right to discontinue any product at any time.

We take reasonable steps to ensure our products, services and information meet a reasonable standard of quality, and we will address any errors in the Service in accordance with our obligations under the CPA.

Accuracy of Billing and Account Information

We reserve the right to decline any order, applied fairly and not arbitrarily. We may, at our discretion and in line with applicable law, limit or cancel quantities purchased per person, household or order, including where the same account, payment method, or billing/shipping address is used repeatedly. If we change or cancel an order, we will make reasonable efforts to notify you using the contact details provided at checkout.

You agree to provide current, complete and accurate information for all purchases made on our store, and to promptly update your account details, including your email address and payment information, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide access to third-party tools that we do not control or monitor.

Such tools are provided “as is” and “as available”, without warranties of any kind, and without endorsement. We accept no liability arising from your use of optional third-party tools, except to the extent such liability cannot be excluded under South African law.

Any use of optional tools offered through the site is at your own risk, and you should review the terms of the relevant third-party provider before using them.

We may, in future, offer new features or services through the website. These will also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, products or services of third parties, and we do not assume liability for them, except as required by law.

Please review the policies and practices of any third party carefully before engaging in a transaction with them. Complaints or questions regarding third-party products should be directed to that third party.

User Comments, Feedback and Other Submissions

If you send us submissions, ideas, suggestions or other materials (“comments”), whether requested or not, you agree that we may edit, copy, publish, distribute and otherwise use such comments, in any medium, subject to applicable intellectual property and privacy law. We are under no obligation to keep comments confidential, pay compensation for them, or respond to them.

We may, but are not obliged to, monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise in violation of any party’s rights or these Terms.

You agree that your comments will not violate any third party’s rights, including copyright, trademark or privacy rights, and will not contain unlawful, abusive or obscene material, or any virus or malicious code. You may not impersonate another person or mislead us or third parties as to the origin of your comments. You are solely responsible for your comments and their accuracy.

Personal Information and Privacy

We take the protection of your personal information seriously. Details of what information we collect, how we use it, and your rights under the Protection of Personal Information Act (POPIA) are set out in full in our Privacy Policy, which forms part of these Terms and Conditions by reference.

Errors, Inaccuracies and Omissions

Occasionally, information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We will correct such errors as soon as reasonably possible and reserve the right to update information or cancel affected orders, in accordance with our obligations under the CPA, including notifying you where an order is affected.

We are not obliged to update or amend information on the Service except as required by law. No refresh or update date should be taken to indicate that all information on the site has been updated.

Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulations or laws; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, defame, or discriminate against any person on any ground including gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track the personal information of others without consent; (i) to spam, phish, or scrape the site; (j) for any unlawful or improper purpose; or (k) to interfere with or circumvent the security of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely or error-free, and we do not warrant that results obtained through the Service will always be accurate. We may remove or suspend the Service from time to time.

Your use of the Service is at your own risk. The Service and all products delivered through it are provided “as is” and “as available”. This disclaimer does not limit any right or remedy you have under the Consumer Protection Act, including your right to goods and services of a reasonable quality, and it does not exclude our liability for gross negligence, fraud, or any other liability that cannot lawfully be excluded under South African law.

To the maximum extent permitted by law, Oolala Collection and our directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for indirect, incidental or consequential damages arising from your use of the Service. Nothing in this clause limits your statutory rights as a consumer under the CPA.

Indemnification

You agree to indemnify and hold harmless Oolala Collection and our affiliates, officers, directors, agents, contractors, licensors, service providers and employees from any claim or demand, including reasonable legal costs, made by a third party arising from your breach of these Terms or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

Termination

Obligations and liabilities incurred by either party prior to termination will survive termination of this agreement.

These Terms remain effective unless and until terminated by you or us. You may terminate these Terms at any time by ceasing to use our site. If we reasonably believe you have failed to comply with any provision of these Terms, we may terminate this agreement and deny you access to our Services, without prejudice to any amounts already due.

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms and Conditions, together with our Privacy Policy and any other policies posted on this site, constitute the entire agreement between you and us regarding use of the Service, and supersede any prior agreements or communications, whether oral or written.

Governing Law

These Terms and Conditions, and any separate agreement under which we provide you Services, are governed by and construed in accordance with the laws of South Africa.

Changes to These Terms and Conditions

We reserve the right, at our discretion, to update or change any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

Questions about these Terms and Conditions should be sent to us at info@oolalacollection.com.